Frequently Asked Questions
Find answers to the most common questions about ProSolids software.
What are the system requirements for ProSolids?
Requires Autodesk Fusion and Windows. ProSolids requires Windows 10 or later, 4GB RAM minimum (8GB recommended), 2GB free disk space, and DirectX 11 compatible graphics. For optimal performance, we recommend Windows 11 with 8GB+ RAM and a dedicated graphics card.
Requires Autodesk Fusion and Windows.
How do I activate my license?
After purchase, you receive a claim key by email. Open Autodesk Fusion, launch the ProSolids Wire EDM add-in, and enter your claim key in the activation dialog (format BASIC-XXXX-XXXX or PREM-XXXX-XXXX). See the activation guide for step-by-step instructions.
How does licensing work?
Each paid subscription activates one Fusion user seat via a claim key entered inside the add-in. Basic or Advanced features unlock based on your tier. To move a seat to another Fusion user, contact support.
Where does ProSolids run?
ProSolids is a Fusion add-in. You program Wire EDM toolpaths inside your existing Fusion design environment. See first steps and our interface overview for workflow details.
How do I get technical support?
You can contact our support team via email at contact@prosolids.com or call us at +1 (480) 882-8509. We also provide live chat support during business hours and have an extensive knowledge base with tutorials and guides.
Is there a trial version available?
Yes, we offer a 28-day free trial with full access to ProSolids features. Download the add-in from our downloads page, install it in Autodesk Fusion, and start your trial from inside the add-in. No credit card required.