Privacy Policy

This Privacy Policy applies to:

1. Software Users: Individuals who download, install, or use our Software.
2. Website Visitors: Individuals who visit or interact with our website.
3. It does not cover any third-party websites or services that may link to or from our site. We encourage you to review the privacy policies of any external sites you visit.

We collect only the necessary data required to provide our Software and services. This data may vary depending on how you interact with us.

A. Information You Provide to Us

1. Account & Subscription Information: Name, email, billing details, and purchase history.
2. Support Requests: When you contact us for support, we may collect technical logs or error details related to troubleshooting.

B. Information We Collect Automatically

1. Device & License Data:
   • We store information about the device on which the Software is activated (e.g., machine ID) to enforce licensing restrictions.
2. Website Analytics:
   • When visiting our website, we collect non-personally identifiable data (e.g., IP address, browser type, pages visited) through third-party tools like Google Analytics.

C. Information We Do Not Collect

• CAD Models & Project Data: We do not collect or store your CAD models, project data, or any designs created using the Software.
• Payment Details: We do not store payment card details directly. All payments are processed through secure third-party gateways (e.g., Paddle, PayPal).

1. Where required by law (such as the EU's GDPR), we rely on one or more of the following legal grounds for processing your personal data:
2. Performance of a Contract: We process data to fulfill our obligations under the subscription agreement or terms of service.
3. Legitimate Interests: We may process data to maintain our operations (e.g., for troubleshooting, analytics) in a way that does not unduly infringe on your rights.
4. Consent: Where applicable, we will obtain your consent (e.g., for certain marketing communications).
5. Legal Obligations: We may process data when required by law or in response to valid legal requests.

We use the data we collect to:

1. Process Payments & Manage Subscriptions
   • Billing details and subscription information are used to facilitate payment and renewal processes.
2. Provide Customer Support & Troubleshooting
   • Technical data helps us diagnose and resolve issues quickly.
3. Improve Our Software
   • Usage analytics guide product improvements and updates.
4. Enforce Licensing
   • Device and license information help us prevent unauthorized use.
5. Comply with Legal Obligations
   • We may retain certain data for tax, audit, and regulatory purposes.

We implement industry-standard security measures to protect your personal data against loss, misuse, or unauthorized access:

1. Data Encryption: Sensitive data is encrypted during transfer (e.g., HTTPS protocol) and at rest where possible.
2. Secure Access Controls: Only authorized personnel can access your data, and they are bound by confidentiality obligations.
3. No Data Sharing for Marketing: We do not share your personal data with third parties for their marketing purposes.

However, no online service can guarantee 100% security. By using our Software or website, you acknowledge that security incidents may still occur despite our best efforts.

We do not sell your personal data. We may share certain information only in the following circumstances:

1. Payment Processors
   • Billing details are processed by trusted third-party payment providers (e.g., Paddle, PayPal).
2. Legal Compliance
   • We may disclose data if required by law, subpoena, or a valid legal process.
3. Business Transfers
   • In the event of a merger, acquisition, or asset sale, user data may be transferred to the acquiring entity.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements:

1. Active Subscriptions: Data is retained to manage billing, support, and licensing.
2. Legal & Accounting Obligations: Certain information may be stored to comply with statutory retention periods or dispute-resolution needs.
3. Account Deactivation: Once your account is no longer active, your data is either deleted or anonymized, unless we must keep it for legal reasons.

Depending on your location, you may have the following rights over your personal data:

1. Access: Request a copy of the personal data we hold about you.
2. Correction: Update or correct inaccurate or outdated data.
3. Deletion: Request deletion of your personal data, subject to legal requirements.
4. Objection / Restriction: In certain circumstances, you can object to or request restriction of our processing.
5. Portability: Obtain a copy of your data in a structured, commonly used format (where applicable).
6. Marketing Preferences: Opt out of marketing communications (if any are sent).

To exercise these rights, please contact us atrandall@solidtogcode.com. We will respond within a reasonable timeframe and in accordance with applicable law.

Our Software and services are not directed toward individuals under the age of 13 (or equivalent minimum age in other jurisdictions). We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

Our website uses cookies and similar technologies for core functionality and analytics:

• Essential Cookies: Required for basic site operation.
• Analytics Cookies: Used to analyze site usage and improve user experience (e.g., Google Analytics).

You can disable cookies via your browser settings, but some site features may not function properly if cookies are disabled.

Because we provide Software globally, your data may be processed in countries other than your own. We ensure that any cross-border transfer complies with applicable data protection laws (e.g., Standard Contractual Clauses under the EU GDPR).

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. The latest version will always be available athttps://www.prosolids.com/privacy. By continuing to use our Software or services after any changes, you agree to the updated Privacy Policy.

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

ProSolids, LLC
Huntsville, AL
Email: randall@solidtogcode.com
Phone: 480-882-8509