Troubleshooting
Find solutions to common issues and problems you might encounter while using ProSolids.
Software Won't Start
If ProSolids fails to launch, try these solutions:
- • Run as administrator
- • Check system requirements
- • Update graphics drivers
- • Reinstall Visual C++ Redistributables
License Activation Issues
Having trouble activating your license?
- • Check internet connection
- • Verify claim key format (BASIC- or PREM- prefix)
- • Activate inside the Fusion add-in, not the website dashboard
- • Contact support if the key was not received
Performance Issues
If ProSolids is running slowly:
- • Close other applications
- • Increase virtual memory
- • Update graphics drivers
- • Reduce model complexity
Quick Fixes
Try these common solutions first:
- • Restart the application
- • Restart your computer
- • Check for software updates
- • Clear temporary files